Privacy Policy

This Privacy Policy explains how ElectroMart Retail Ltd ("ElectroMart", "we", "us") collects, uses, stores and shares personal information when you visit our website, contact our sales team or place an order with us.

1. Who we are

ElectroMart Retail Ltd is a company registered in Nigeria with its registered address at 12 Adeola Odeku Street, Victoria Island, Lagos, Nigeria. We are the controller of the personal information described in this policy.

2. Information we collect

• Information you give us: your name, phone number, email address, delivery address and order details when you contact us or place an order.
• Order information: products viewed or ordered, payment method selected and delivery preferences.
• Technical information: IP address, browser type, device type, pages visited and the website that referred you to us.
• Communications: messages you send us by email, phone, WhatsApp or the contact form on this site.

3. How we use your information

• To respond to enquiries and provide quotes.
• To process, pack, deliver and support your orders.
• To arrange payment, delivery and after-sales service, including returns.
• To keep records required by Nigerian tax and company law.
• To improve our website, product range and customer service.
• To send service messages about an order you have placed.

We do not sell your personal information. We do not send marketing messages unless you have asked us to.

4. Cookies and similar technologies

We use a small number of cookies and local storage entries that are necessary for the site to work and to understand how visitors use it. These include a preference cookie that remembers your visit and a measurement cookie that counts page views and enquiries in aggregate. You can block or delete cookies in your browser settings; the site will continue to work, but some features may behave differently.

5. Sharing your information

We share personal information only with parties that help us fulfil your order or operate the website, such as delivery partners, payment providers, hosting providers and professional advisers. These parties receive only the information they need and are required to protect it. We may also disclose information where required by law or to protect our legal rights.

6. International transfers

Our website and some service providers may process information outside Nigeria. Where that happens, we take reasonable steps to ensure your information receives an appropriate level of protection.

7. How long we keep information

We keep order and tax records for as long as Nigerian law requires. Enquiry records are kept for up to 24 months after our last contact, unless you ask us to delete them sooner.

8. Your rights

You may ask us to access, correct or delete the personal information we hold about you, or to stop using it for a particular purpose. To make a request, email our support team. We will respond within a reasonable period and may ask you to verify your identity.

9. Security

We use access controls, encrypted connections and routine backups to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

10. Children

Our website and services are intended for adults. We do not knowingly collect personal information from children under 18.

11. Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last changed. Material changes will be posted on this page.

12. Contact us