Terms of Service

These terms govern your use of the ElectroMart website and any order you place with ElectroMart Retail Ltd ("ElectroMart", "we", "us"). By using this site or placing an order, you agree to these terms.

1. About us

ElectroMart Retail Ltd is registered in Nigeria (RC 1483920), with its address at 12 Adeola Odeku Street, Victoria Island, Lagos, Nigeria. You can reach us at our support team or +234 801 234 5678.

2. Products and availability

We describe our products as accurately as we can. Images are for illustration; colours, packaging and minor specifications may vary between batches. All products are subject to availability. If an item you ordered is unavailable, we will contact you to offer an alternative, a delay or a refund.

3. Prices and payment

• Prices are shown in Nigerian Naira (₦) and include VAT unless stated otherwise.
• We may change prices at any time, but the price confirmed with you at the time of order applies to that order.
• Delivery is free on all orders within Nigeria.
• We accept bank transfer, the payment methods shown at checkout and cash on delivery where available.

4. Orders

An order is accepted when we confirm it by phone, email or WhatsApp and, where applicable, receive payment. We may decline an order if the product is unavailable, the delivery address is outside our service area, or we suspect fraud or an error in pricing.

5. Delivery

We deliver to all 36 states and the Federal Capital Territory. Delivery times are estimates, not guarantees, and may be affected by weather, transport or events outside our control. Risk in the goods passes to you on delivery. Please inspect your item on arrival and report any damage within 48 hours.

6. Returns and refunds

• You may return an unused product in its original packaging within 7 days of delivery.
• To start a return, contact us with your order details and reason for return.
• Refunds are made to the original payment method within 10 business days of us receiving and inspecting the returned item.
• This does not affect your rights where a product is faulty or not as described.

7. Warranty

Products carry the manufacturer's warranty where applicable. Warranty claims are handled according to the manufacturer's terms. We will help you submit a claim and follow it up with the distributor.

8. Acceptable use

You agree not to misuse this website, including by attempting to gain unauthorised access, interfering with its operation, scraping it at scale, or using it for unlawful purposes.

9. Intellectual property

All content on this site, including text, images, logos and layout, belongs to ElectroMart or its licensors and may not be copied or reused without permission. Product names and brands are the property of their respective owners.

10. Liability

To the extent permitted by law, we are not liable for indirect or consequential losses, loss of profit, or loss arising from events outside our reasonable control. Nothing in these terms limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence.

11. Governing law

These terms are governed by the laws of the Federal Republic of Nigeria, and the courts of Lagos State have jurisdiction over any dispute.

12. Contact